Privacy Policy – How 7cx Game Protects Your Data

1 Who We Are

7cx Game operates the online gaming and sports betting platform accessible at 7cxgame.app. When you register an account, make a deposit in PKR, play any game or place a sports bet, you are using a service operated by 7cx Game. This Privacy Policy applies to all of those activities and to any information you provide when contacting support or using any other feature of the platform.

For the purposes of this policy, "we", "us" and "our" refer to 7cx Game. "You" and "your" refer to any individual who accesses or uses the platform, whether as a registered account holder or as a visitor to the site.

2 Data We Collect

We collect personal information in three main ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third-party service providers involved in payment processing or identity verification.

We do not collect sensitive personal data such as biometric information, health data or religious beliefs. If identity document verification is required, documents are processed through a third-party verification service and are not stored on our platform servers beyond what is required for audit purposes.

3 How We Use Your Data

Every piece of data we collect has a specific purpose. We do not use your data for unrelated commercial activities. The main purposes for which your data is used are:

• Creating and managing your account, including verifying your identity to confirm you meet the 18+ age requirement.
• Processing deposits and withdrawals in PKR through your chosen payment method, whether JazzCash, Easypaisa, Raast or Bank Transfer.
• Providing access to all platform features including Game Lobby, Live Casino, Sports Betting and Promotions.
• Detecting and preventing fraud, money laundering, account sharing and other breaches of our Terms and Conditions.
• Providing customer support and resolving disputes or queries relating to your account or transactions.
• Sending you account notifications such as deposit confirmations, withdrawal updates and important changes to platform terms or this privacy policy.
• Improving platform performance, game availability and the overall user experience based on anonymised usage patterns.
• Administering bonuses and promotions, including verifying eligibility and tracking wagering requirements.

4 Data Sharing

7cx Game does not sell, rent or trade your personal data to any third party. We share your data only where it is genuinely necessary to deliver the service or where we are required to do so. The categories of third parties we may share data with are:

• Payment processors – JazzCash, Easypaisa, Raast and banking partners receive the minimum transaction data required to process your PKR deposits and withdrawals.
• Identity verification providers – Third-party KYC services receive identity document data solely for the purpose of verifying account holder identity. These providers operate under strict data handling agreements.
• Game software providers – Game studios whose titles appear in the Game Lobby or Live Casino may receive a session token to initialise a game. They do not receive your name, payment details or full account information.
• Fraud and security vendors – Where suspicious activity is detected, anonymised session and device data may be shared with security service providers to assist with investigation.
• Legal and regulatory authorities – We will disclose information where required by a valid legal process or where we believe disclosure is necessary to prevent serious harm.

All third-party service providers who receive your data are contractually bound to use it only for the stated purpose, to maintain appropriate security standards and to delete it when it is no longer needed for that purpose.

5 Cookies and Tracking

7cx Game uses cookies and similar technologies to keep the platform running smoothly and to understand how it is being used. Cookies are small text files stored on your device when you visit the site. We use the following types:

• Essential cookies – Required for core functions such as keeping you logged in during a session, remembering your account language preference and maintaining your game session state. These cannot be disabled without breaking the platform.
• Performance cookies – Collect anonymised data about page load times, errors and navigation paths to help us identify and fix technical issues.
• Preference cookies – Store settings such as your preferred deposit method or favourite game categories so you do not have to re-select them each visit.

We do not use advertising cookies or cross-site tracking pixels. Your browsing activity on other websites is not monitored by 7cx Game. You can manage or clear cookies through your browser settings at any time, though disabling essential cookies may affect your ability to use the platform normally.

6 Data Security

Protecting your data is something we take seriously. The security measures in place at 7cx Game include:

• HTTPS encryption on all pages and for all data transmitted between your device and the platform, including during login, deposit and withdrawal flows.
• Secure storage of account credentials using one-way hashing. Your password is never stored in a readable format and cannot be retrieved by platform staff.
• Access controls that restrict internal access to personal data to only those staff members who need it to perform their role.
• Transaction monitoring systems that flag unusual activity for review, helping to protect your account balance in PKR if your credentials are ever compromised.
• Regular internal reviews of data handling practices and security controls to identify and address potential vulnerabilities.

While we apply strong security measures, no digital system is completely immune to risk. We strongly recommend that you use a unique, strong password for your 7cx Game account and avoid logging in from shared or public devices. If you believe your account has been accessed without your permission, contact support immediately.

7 Data Retention

We keep your personal data only for as long as it is needed for the purpose it was collected, unless a longer retention period is required by applicable law. The general retention approach is as follows:

• Account information and identity verification records are retained for the duration of your account and for a period after closure, as required for financial and compliance record-keeping.
• Transaction records in PKR, including deposit and withdrawal history, are retained for a minimum period as required by financial record-keeping obligations.
• Game session logs and bet history are retained for as long as is necessary to resolve disputes and satisfy audit requirements.
• Support communications are retained for a reasonable period after the query is resolved, in case of follow-up or escalation.
• Device and technical data collected via cookies is retained only for the duration of your session or for a short period thereafter, depending on the cookie type.

When data is no longer needed and no legal retention obligation applies, it is permanently deleted or anonymised so that it can no longer be linked to your identity.

8 Your Rights

As a user of 7cx Game, you have clear rights in relation to your personal data. These rights can be exercised by contacting support through your account:

To exercise any of these rights, contact our support team through your account dashboard. We aim to respond to all data requests within a reasonable period. We may need to verify your identity before processing a request to ensure we are releasing or modifying data for the correct account holder.

9 Children's Privacy

7cx Game is strictly an adult platform. No person under the age of 18 is permitted to register an account or use any feature of the platform. We do not knowingly collect personal data from anyone under 18.

If we become aware that an account has been registered by a person under 18, we will immediately close the account, forfeit any balance in line with our Terms and Conditions and delete the associated personal data, except where retention is required for legal or audit purposes.

If you believe a minor has registered an account on the platform, please contact support immediately so we can investigate and take appropriate action. We take underage access seriously and have age verification steps built into the registration and withdrawal processes.

10 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer or applicable legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how your data is used, we will take reasonable steps to notify active account holders, either through the platform or via your registered contact details. Your continued use of 7cx Game after a policy update has been published constitutes your acceptance of the updated terms.

We recommend reviewing this page periodically if you are an active player, particularly before making deposits or requesting withdrawals, so you are always aware of how your data is handled.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how your personal information has been handled, please reach out to the support team. You can contact us through the live support chat available within your account dashboard.

For written queries, you can also reach us at:

We aim to respond to all privacy-related queries promptly. For data access or deletion requests, please allow additional time as identity verification may be required before we can process the request. You may also refer to our FAQ page for answers to common questions about accounts and data.